Terms & Conditions

Please read the following Terms And Conditions and accept before applying for any course

1. Trainees are required to bring along any of the following original/photocopy documents to be allowed to attend the course.

  • IPA with Passport
  • Work Permit / S Pass / Employment Pass
  • NRIC / Passport

2. Upon registration, please ensure participant attend the class. Full course fee will be imposed if participant does not attend the class without prior notice. 

3. Participants are required to arrive punctually for class. Latecomers will not be permitted entry under any circumstances..

4.Trainees who are unable to understand the language of instruction will not be permitted to attend the course. The course fee will remain payable, as this will be treated as a last-minute cancellation. Please ensure that trainees are registered only for courses conducted in a language they understand..

5. Results will not be uploaded to MOM website, if the trainee is registered for the course with the passport number. Once you have the trainee’s FIN number from MOM, please provide it to us so that we can upload the result to MOM website.

6. Withdrawal & Refund Policy: A written request should be made, for any requests for refund, cancellation of course registrations, change of course date or course language or course or participant name or billing name. 

 Notice of

Period of Notice

% Refund / Charges

 Withdrawal

Received
written notice less than 7 working days but more than 3 working days before
the course commencement date. 

 50%
on full course fee 

 Withdrawal

Received
written notice less than 3 working days before the course commencement
date. 

 No
refund 

 Replacement

Substitute
learner(s) must meet all the entry requirements and the request is made at
least 3 working days before the course commencement date. 

 $10.00
(exclude GST) per pax chargeable for administration fee 

Postponement
/ Deferment  

Received
written notice less than 3 working days before the course commencement
date. 

 50%
on full course fee 

7. AAI reserves the rights to cancel or postpone the course within a short notice period due to unforeseen circumstances.

8. Certificate of completion and/or Safety Card will be issued to participants who fulfill the following conditions:

  • Fulfill course attendance requirements.
  • Passed all the course assessments.
  • Course fee is fully paid.
  • For Company registered courses, participants are allowed to pay and collect their cert/card.
  • Safety Cards are given to the trainee at the end of the class. 

9.  SSG Training Grant eligibility criteria:

  • Training should be fully sponsored by companies registered or incorporated in Singapore.
  • Trainee must be a Singaporean or Singapore Permanent Resident (PR).
  • Trainee must pass all the course assessments.
  • Trainee must meet the minimum attendance.
  • There should be an employer-employee relationship and CPF contribution for employer-sponsored trainees during the course period.
  • Payment should be made by Company’s Cheque or via GIRO within 60 calendar days from the course run end date.

AAI reserves the right to bill full course fee to the company under below conditions:

  • if the participant fails in the course assessment,
  • if the course fee is not paid within 60 calendar days from the course run end date,
  • if the trainee is not eligible for the funding, or
  • if there is no employer-employee relationship and CPF contribution for employer-sponsored trainees during the course period.

10. All cards and/or certificates and/or cards must be self collected.

The card and/or certificate, of the participants who have successfully passed the course, should be collected within 6 months from the course end date. The uncollected cards and certificates will be destroyed without any notice, after 6 months from the course end date. An admin fee of $35 (Incl GST) per card/certificate is applicable to reprint the card/certificate, which was already destroyed.

* Participant must wear safety boots if need to attend any practical session. Participants must be properly attired. No singlets/shorts/burmudas. If trainees did not wear the safety boots, they will not be allowed to attend the course and there will be no refund.*

* For any Practical training, the Participant/s and the Participant/s’ Employer/s warrant and undertake that the  Participant/s is/are in good health and condition and well-rested, or if not, will voluntarily withdraw from Practical training.

* Exclusion of Liability and Indemnity: The Participant/s and the Participant/s’ Employer/s warrant and undertake that the Participant/s is/are participating in any Practical training, entirely at the Participant/s’ own risk/s and undertake to indemnify AAI against any claims.

For any clarification, please contact us: Tel: 8086 7889 or send email to marketing@aainternational.com.sg

How to download WSQ Statement of Attainment (e-Certificate)

WSQ Statement of Attainment (e-Certificate) will be available for download, 14 days after the course end date.

For Singaporean & Singapore PR:

• Visit the MySkillsFuture website at https://www.myskillsfuture.gov.sg/content/portal/en/index.html
• Login with your Singpass
• Click View & Download in the Certificates box


For Foreigners, click the link https://www.myskillsfuture.gov.sg/content/portal/en/foreigner/download-cert.html.

• Choose Previous NRIC / FIN to check with FIN number or Passport Number / Foreign ID to check with Work Permit or Passport number.
• Enter your FIN number or Work Permit / Passport number under ID Number and click the Next tab.
• Choose WSQ Statement of Attainment as Certificate Type.
• Choose the Year of Attainment
• Enter our company’s UEN number 200915186M under Institution UEN
• Type the characters you see below and scroll down to click the Find Cert tab
• Click the Download icon, under Action column, to download and save your
.OpenCert file in your system.
• Visit the OpenCert website at https://www.opencerts.io/
• Drag and drop your downloaded .OpenCert file or click Select File to choose your downloaded .OpenCert file, to view its contents.
• Click Print tab to save your Statement Of Attainment (certificate) as a PDF file.
• Click Email tab to email your .OpenCert file to an email recipient

SkillsFuture Credit

What is SkillsFuture Credit?

  • SkillsFuture Credit aims to encourage individual ownership of skills development and lifelong learning. All Singaporeans aged 25 and above will receive an opening credit of S$500 from January 2016. Your credit will not expire and the government will provide periodic top-ups, so you may accumulate your credit.
  • SkillsFuture Credit can be used on top of existing government course subsidies to pay for a wide range of approved skills-related courses.
  • All Singaporeans aged 25 and above can use their SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the MySkillsFuture portal, to choose from the courses available on the SkillsFuture Credit course directory.

How to apply for the course with SkillsFuture credit?

Please DO NOT make online payment, if you intend to use your SkillsFuture Credit to pay for the course.

  • Visit MySkillsFuture portal
  • Click Submit SkillsFuture Credit Claims
  • Click on the SingPass tab to login using your SingPass
  • Select the course
  • Fill up the Amount of Credit to Claim and Fee payable by You (Including GST) boxes.
  • Use the tax invoice as a supporting document to upload
  • Click Review
  • Click Submit.
  • Click Agree and Submit
  • Email us the screenshot of the Claim ID and claim amount to marketing@aainternational.com.sg

SSG SkillsFuture Funding

SSG SkillsFuture Funding eligibility criteria for Company Sponsored:

  • Training should be fully sponsored by companies registered or incorporated in Singapore.
  • Trainee must be a Singaporean or Singapore Permanent Resident (PR).
  • Trainee must meet the minimum attendance.
  • Trainee must pass all the course assessments. (If the Trainee fails to clear the course assessments, Training Grant amount is fully payable by the Trainee to the Training Centre)
  • Employer-sponsored trainee should be registered under the UEN of the sponsoring company that is contributing CPF for the trainee during the course period.
  • Payment should be made by Company’s Cheque or via GIRO within 60 calendar days from the course run end date.

SSG SkillsFuture Funding eligibility criteria for Individual Sponsored:

  • Trainee must be a Singaporean or Singapore Permanent Resident (PR).
  • Trainee must meet the minimum attendance.
  • Trainee must pass all the course assessments. (If the Trainee fails to clear the course assessments, Training Grant amount is fully payable by the Trainee to the Training Centre)
  • Payment should be made by GIRO within 60 calendar days from the course run end date.

AAI reserves the right to bill full course fee to the company, if the participant fails in the course assessment or if the course fee is not paid within 60 calendar days from the course run end date or if there is no employer-employee relationship and CPF contribution for employer-sponsored trainees during the course period.

Appeal For Review of Assessment Results

The participants can make an appeal to review their assessment result, if the result is Fail or Not Yet Competent, by submitting the completed Appeal Form to training@aainternational.com.sg and paying the Appeal fee of $35 (Incl GST). The outcome of the Appeal will be communicated to the participant via email or phone within 14 days from the submission date of the Appeal form.

Click Here to download the Appeal form

Complaint

Should you wish to lodge a complaint, please complete the Complaint Form and submit it via email to marketing@aainternational.com.sg or in person at our training centre. Upon receipt, the matter will be formally reviewed in accordance with our internal procedures, and a response will be provided within 14 days from the submission date of the Complaint Form.

Click Here to download the Complain form